Salesforce Killed The Browser. Every Agent Runs Your CRM Now.

Podcast · ~23 min · Podcast · Substack

• Core argument: “The agent conversation stopped being about models two quarters ago. It is about infrastructure now.” Salesforce Headless 360 is named as the most important launch of the month — not for model quality but for data-fabric and workflow integration depth.
• Five-question filter for evaluating agent launches: data accessibility, workflow integration, agent stacking capability, enterprise adoption potential, licence ROI — filters demos from deployments.
• Routing guidance: Copilot, Perplexity, Claude, Salesforce for different task classes — the professional’s AI stack is a layered routing architecture, not a single-platform bet.
• The infrastructure-over-model shift means enterprise tool selection criteria have fundamentally changed: benchmark performance is now a threshold condition, not a differentiator.