The 2 prompts I'd run before any 2026 SaaS renewal (especially if you're deploying agents)

Substack · Article

• Seat-based SaaS pricing is shifting: vendors are wrapping traditional per-user licenses in usage meters for agent-delegated work. “The seat is not dead. It is being wrapped in a meter for delegated work.” Salesforce agent revenue nearly doubled QoQ ($540M → $800M); Microsoft adds a $15/user agent governance license on top of the $30 Copilot seat.
• Analyses eight vendors — Salesforce, Microsoft, SAP, ServiceNow, Workday, Zendesk, HubSpot, Atlassian — each building agent pricing layers atop existing seat models differently.
• Critical timing warning: once agents embed into workflows and support metrics, vendor negotiating power increases sharply — turning off proven systems becomes operationally painful. Negotiate before deployment, not after.
• Practical takeaway: run two diagnostic prompts before renewal — one mapping which systems AI agents will touch, one framing the CFO conversation about total cost of AI-augmented workflows.